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Job Title: Head Horticulturalist – Gardening & Landscaping Operations
Reports to: Chief Operating Officer
Location: Cave Hill Cemetery and Arboretum, Louisville, KY
Status: Full-Time

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Position Summary

We are seeking an experienced and highly skilled Head Horticulturalist to oversee all gardening and landscaping operations across our grounds. This position leads the planning, design, installation, and maintenance of high-quality landscapes, gardens, and plantings while ensuring excellence in customer service and operational efficiency.

The Head Horticulturalist will supervise a team of gardening and landscaping staff, ensure sustainable and visually stunning plant care, and work directly with visitors and stakeholders to address needs and resolve concerns. This position also collaborates closely with the Head Arborist to support the current Level 2 arboretum and coordinate projects that maintain and enhance its collections and visitor experience, as well as with the General Crew Supervisor on special and annual grounds projects.

Key Responsibilities

Leadership & Team Oversight

• Direct, train, and supervise a team of gardeners, landscapers, and horticulture staff.
• Develop and implement seasonal and annual landscape maintenance schedules.
• Promote professional growth, safety, and high performance among team members.

Design & Installation

• Plan and execute new garden and landscape installations, including plant selection, hardscape integration, and seasonal displays.
• Align landscape design with site aesthetics, sustainability goals, and visitor experience standards.
• Collaborate with the Arboretum Manager on planting designs and projects that interface with arboretum spaces.

Customer Service & Issue Resolution

• Serve as the primary contact for horticulture-related inquiries, feedback, and complaints.
• Respond quickly to visitor or stakeholder concerns regarding plantings, maintenance, or installations.
• Ensure remediation work is completed to the highest horticultural and aesthetic standards.

Operations & Maintenance

• Oversee plant health care. Collaborate with General Crew Supervisor on soil management, irrigation systems, turf care, and pest management.
• Maintain accurate inventories of plant materials, tools, and equipment.
• Ensure all work meets environmental, safety, and regulatory guidelines.

Collaboration & Coordination

• Partner with the Arboretum Manager to maintain Level 2 arboretum plantings and grounds to accreditation standards.
• Work closely with the General Crew Manager on special and annual grounds projects, including pruning, leaf removal, and turf care.
• Coordinate schedules, staffing, and resources for overlapping or joint projects.
• Support special events, educational programs, and community engagement initiatives as needed.

Qualifications

• Bachelor’s degree in Horticulture, Landscape Architecture, Arboriculture, or a related field required; Master’s preferred. Comparable experience will be considered.
• Minimum 7 years of leadership experience in public gardens, large-scale landscaping, or horticultural operations preferred.
• Proven track record in landscape design, plant care, and team leadership.
• Strong customer service and communication skills.
• ISA Certified Arborist or other relevant professional certifications preferred.
• Ability to work outdoors in all conditions and lift, push, or pull up to 50 lbs.
• Ability to frequently stand, stoop, and kneel for long periods of time.
• Ability to navigate uneven/steep terrain with various mobility hazards.

Preferred Traits

• Creative, hands-on leader with a passion for exceptional landscapes.
• Commitment to sustainability and environmental best practices.
• Excellent organizational and project management abilities.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Health, dental, and retirement benefits.
• Professional development and training opportunities.

Job Title: Customer Service and Security Team Manager
Status: Full-Time, Non-Exempt
Reports To: CEO & CFO
Location: Cave Hill Cemetery, Louisville, KY

Position Summary

The Customer Service and Security Team Manager is responsible for leading and managing all aspects of the cemetery’s security, visitor services, and burial service coordination. This individual oversees a team of representatives, ensures the safety and well-being of all visitors and staff, enforces cemetery policies, and delivers exceptional service to grieving families, visitors, funeral homes, and community partners. The role requires strong leadership, discretion, professionalism, and a commitment to maintaining a respectful and secure environment.

Key Responsibilities

Leadership and Staff Management

• Supervise the Security and Customer Service Representative team, including hiring, training, scheduling, and performance management.
• Establish clear expectations for professional appearance, conduct, and service standards.
• Provide ongoing coaching and development to ensure excellent service and security practices.
• Coordinate staffing for burials, special events, holidays, and after-hours needs.

Security Oversight

• Develop, implement, and enforce safety and security protocols for cemetery grounds, facilities, and visitors.
• Monitor the use and maintenance of surveillance equipment, alarm systems, gates, and access controls.
• Respond to emergencies, incidents, and disturbances, ensuring accurate reporting and resolution.
• Liaise with local law enforcement or emergency services as needed.
• Oversee the monitoring of wildlife and coordinate humane response to animal-related concerns on cemetery grounds.
• Ensure proper care, feeding, and safe housing of resident domesticated animals, including cemetery-maintained fowl and fox, and train staff in basic animal care procedures.

Customer and Burial Service Management

• Oversee day-of burial service coordination, including escort and traffic control, setup oversight, and customer service presence.
• Ensure compassionate, professional interactions with grieving families, funeral homes, and clergy.
• Manage logistics for processions, equipment placement, and respectful adherence to burial service standards.

Administrative Duties

• Maintain incident reports, visitor logs, and service records in accordance with cemetery procedures.
• Monitor department budgets, timekeeping, and resource usage.
• Contribute to policy development and enforcement related to grounds access, visitor behavior, and cemetery regulations.
• Collaborate with other departments to support cemetery operations and special events.

Qualifications

• High school diploma or GED required; associate’s or bachelor’s degree in criminal justice, public safety, hospitality, or related field preferred.
• Minimum 3–5 years of supervisory experience in security, customer service, or cemetery/funeral operations.
• Strong interpersonal and communication skills with a calm, compassionate demeanor.
• Ability to manage sensitive situations with professionalism and discretion.
• Proficient with Microsoft Office and basic incident reporting systems.
• Valid driver’s license and clean driving record required.

Working Conditions

• Regular outdoor work in all weather conditions.
• Flexibility required for weekend, evening, holiday, and on-call duties based on burial schedules or emergencies.
• Periodic physical activity including walking long distances, standing for extended periods, and light lifting.

Compensation and Benefits

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package including:
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off (PTO), sick leave, and holiday pay
  • Uniform provided
  • Tuition reimbursement opportunities

Job Title: Customer Service and Security Team Member
Status: Full-Time, Non-Exempt
Reports To: Customer Service and Security Team Manager
Location: Cave Hill Cemetery, Louisville, KY

Position Summary

The Customer Service and Security Team Member serves as a key point of contact for cemetery visitors and staff, ensuring a safe, welcoming, and respectful environment. This individual is responsible for monitoring cemetery grounds and facilities, escorting families during burial services, enforcing cemetery policies, and providing exceptional customer service to all who visit.

Key Responsibilities

Security and Safety

• Patrol cemetery grounds, buildings, and perimeter to ensure the safety and security of visitors, staff, and property.
• Monitor security systems, alarms, and surveillance equipment.
• Respond to and document incidents, disturbances, or emergencies in accordance with cemetery policies.
• Report maintenance or safety concerns promptly.
• Lock and unlock gates, buildings, and facilities according to operating schedules.
• Monitor the presence and behavior of wildlife on cemetery grounds to ensure safety for visitors, staff, and animals.
• Provide basic care and oversight for domesticated animals on the property, including feeding and monitoring the well-being of resident fowl and fox in accordance with established care routines.

Customer Service

• Greet and assist visitors with directions, information, and general support.
• Serve as an escort for funeral processions and burial services, guiding families and guests with care and professionalism.
• Assist with interment logistics, including traffic flow, crowd control, and equipment setup.
• Provide respectful enforcement of cemetery rules and regulations.
• Communicate with funeral homes, vendors, and staff to ensure seamless service delivery.
• Answer inquiries by phone, email, or in person.

Administrative and Support

• Maintain detailed logs of security rounds, visitor interactions, and incidents.
• Support special events and seasonal observances as needed.
• Assist with visitor records, check-ins, and departmental coordination.

Qualifications

• High school diploma or GED required.
• Prior experience in security, public safety, or customer service preferred.
• Strong interpersonal and communication skills.
• Ability to remain composed and compassionate in emotionally sensitive environments.
• Basic computer literacy and comfort with incident documentation.
• Valid driver’s license and reliable transportation.

Working Conditions

• Work is primarily outdoors and subject to varying weather conditions.
• Must be able to stand, walk, and drive for extended periods.
• Required to work every other weekend. Some evening and holiday hours may be required based on scheduling needs.

Physical Requirements

• Ability to lift and carry up to 30 pounds.
• Ability to walk long distances and navigate uneven terrain.
• Ability to assist with funeral service setup and direct vehicle and pedestrian traffic.

Benefits

• Health, dental, and vision insurance.
• Vacation, sick, and holiday pay.
• Uniform provided
• 401(k) retirement plan with employer contribution and match.
• Tuition reimbursement opportunities